Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
TL Wine Shop offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Ipay88 (Visa or Mastercard / FPX Internet Banking)
2. Online Transfer : Public Bank, Maybank, Ambank, Hong Leong Bank, Affin Bank, Bank Islam, RHB Bank, CIMB Bank, Alliance Bank, OCBC Bank, UOB Bank, BSN, HSBC etc.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR (Ringgit Malaysia)
Q. How long does the delivery usually takes?
1. Delivery within Malaysia
Normally it takes within 1 week after payment made. Our logistic partner is Speedline Logistic / Coldstar Express. After we receive order, we will send out the parcel as soon as possibe and email the tracking number for you. You may track via Speedline website. (http://speedline.com.my/)
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts or call us 016-5500828.